1.2. Personal Data means any data, whether accurate or not, and any form of symbols, letters, numbers, images, sounds or equivalences, that is about a specific individual or helps to identify a specific individual, or from which and other information that may or could be approached by an organization (ex: full name, number phone, email address. Etc.)
1.3. Personal Data Protection Law means applicable regulations of the Vietnamese law regarding personal data protection, and it may be amended or supplemented which is effective from time to time.
2. COLLECTION OF INFORMATION, PERSONAL DATA
2.2. Personal Data collected by us will be: - Full name; - Birthday; - Email address; - Number phone; - Address (it may be delivery address or other address); - Gender; - Bank account information; - Device information; - Image or sound or video; - Information on identity card/passport; - Information on transactions, payment, web surfing history, advertising, and interacting with content on the Website; - Other information about you or your device or the use of services that you accept to provide for us.
2.3. The Customer is responsible for the information or data provided on the Website or through services. The Customer hereby agrees to provide proper information, and does not make misunderstand or provide information violating the law, as well as, The Customer will notify and update us when there is a change in such information. We reserve the right to request you for providing the necessary materials to verify the information you provided to the extent permitted by law.
2.5. The Customer may not provide some information or data as per our requirements (for optional information).
2.6. If you do not want us to collect your data hereinabove, the Customer may request to delete or restrict processing data according to conditions as specified in Item 3 hereunder and do not participate in activities of collecting data as mentioned in the preceding above. However, it is noted that when you do exercise your rights may affect the use of services or even cannot use our services and/or Website.
3. RIGHTS OF CUSTOMER
3.1. Right to obtain personal data The Customer may request us to provide the detail of the personal data we collected from you by sending an email to us according to the contact information as set out in Item 15 to this Policy.
3.2. Right to withdraw consent You may withdraw your consent allowing us to collect, and process your personal data, including requests to delete, non-disclosure, use, or restrict to use of the personal data we control and process. When you withdraw your consent, this may lead to you can not use our service or access to the Website. Please contact us by sending an email to us according to the contact information as set out in Item 15 to this Policy.
3.3. Right to change or adjust Personal Data If you had registered an account with us through our Website, you may access and modify the data provided and stored by us via Account Setting on the Website. If you have not registered an account with us yet, you may send a letter (in writing) to an address or email as set out in Item 15 Contact Information of this Policy.
4. PURPOSE OF COLLECTION INFORMATION
We use the personal data you provided to us for the following purposes:
To provide our services, including transactions between you and us or transactions between you and a third party (logistics party) through the use of services;
To perform activities after-sale-services (for instance, repair, products warranty, verifying device, contact to solve your queries and complaints or other support);
To manage and operate your use of service or access to our Website; to evaluate or analyze our business activities in order to improve our business, and enhance your customer's experience, to introduce our products or services including, but not limited to analyze data, study the demand of the market, perform a survey, obtain your feedback on our products or services;
To provide advertisement, promotion, or sponsorship that may interest you regarding our services or services of third parties on our Website or on third parties’ websites that may cooperate or link with us. You may also refuse to receive marketing or advertisement information by canceling or rejecting receiving it in electronic materials.
To provide advertisement, promotion, or sponsorship, and implement marketing programmes via sending email, directly, push notification on the device or SMS or other contacting means;
To contact, answer or handle your requirements, queries, or comments on our Website or social media platforms that you interact with or through calls, messengers, documents, emails, fax, or letters. If we contact you via letters (by postal), you acknowledge and agree that your personal data may be disclosed on packages/envelopes.
To ensure your safety, protection of your body and health or another one if needed;
To audit, inspect, investigate, or process acts violating the laws, treating, and protecting our legal rights and interests in accordance with the applicable law;
To store or backup data in compliance with the regulations of applicable law;
Other purposes that may be notified to you and obtain your consent from time to time.
5. PROTECTION AND STORAGE OF PERSONAL DATA
5.1. Pursuant to the requirements of applicable laws, we do implement and apply protection and confidential measures during the processing of personal data, including protection measures regarding acts breaching regulations of personal data protection, and prevent, anti losses, demolishes or damages due to incidents, use of technical measures, such as backup data through independent storing systems, SSL protocol settings, encrypt data, use firewalls from professional vendors or install anti-virus software on servers. Only authorized personnel have the right to access the secure system. However, that no method of transmission over the Internet or method of electronic storage is completely secure.
5.3. We will store personal data in accordance with the regulations of personal data protection law, and relevant regulations. We may, where we have a reasonable reason, delete or destroy the personal data you provided or kept when:
5.3.1. We find it no longer necessary for collecting the purpose above or the purpose of collection is no longer;
5.4. Your personal data will be controlled and processed by: Sharp Electronics (Vietnam) Company Limited (SVN);
6. INFORMATION COLLECTED BY THE THIRD PARTIES
For the Website which uses Google Analytics – a service of analyses websites (access times, IP address, and web surfing history) provided by Google, Inc. (“Google”). Google may collect such information (via cookies file) and use it to evaluate the use of the Website by yours or remember your entering account (ID and password) for the next being accessed, and the collection and processing of such information shall be subject to the conditions and policies announced by Google. It is noted that we shall not collect your personal data using cookies.
7. DISCLOSURE OF PERSONAL DATA
Your personal data may be disclosed to the following organizations for one or more purposes as stated hereunder:
Parent company, our subsidiaries and affiliates company;
The parties that may cooperate or link with us to perform marketing programmes, promotion and sponsorship to you;
Organizations formed or inherited or authorized from merger, consolidation, restructuring, transfer, acquisition, dissolution, or sale in case of bankruptcy.
A third party may collect information from the purposes stated hereinabove, and they will collect your personal data and process it for their purposes.
8. CROSS-BORDER TRANSFER OF PERSONAL DATA
9. INFORMATION ABOUT CHILDREN
9.1. We do not collect and/or not intend to collect and store any of children's personal data under 13 years old. It is noted that a parent or legal guardian of children who are under 13 years old shall supervise and ensure their personal data will not be provided to us.
9.3. Except otherwise by law, we will not allow and close any account, as well as, delete the personal data of relevant children if: 9.3.1. Personal data of a child belongs to the case as set out in Item 9.1;
9.3.2. Without obtaining the consent of a child and its parent or legal guardian;
9.3.3. The parent or legal guardian withdraws their consent allowing us to process their children’s personal data;
9.3.4. As requested by competent authorities when has a basis that the processing of personal data of children may affect children’s legal rights and interests.
10. EXEMPTION FROM LIABILITY
10.1. We do not ensure the confidentiality of personal data and/or other information you provide to third parties through website links or applications showing on our Website or linking to our Website due to it being out of our control, even if the third parties are affiliated with us. We therefore shall have no liability for the obligation of confidentiality information of those regarding personal data you provide for them.
12. GOVERNING LAW
14. CHANGE OF THIS POLICY
14.3. Regardless of Clause 14.2, if the changed content requires customer agreement and advance notification by law, customer agreement shall be obtained using the methods designated by ourselves, or prior notice shall be given.
15. CONTACT INFORMATION
If you have any claim, query, or request in connection with the content of this Policy, please feel free contact to us via the following:
Hotline: 1800-1599 (toll-free)
Zalo Customers Service SHARP: 0523418499
Or, send it to us via the address:
Sharp Electronics (Vietnam) Company Limited
Address: T5-B03.07 & T5-B03.09, 3rd Masteri Thao Dien, 159 Xa Lo Ha Noi Street, Thao Dien Ward, Thu Duc City, Ho Chi Minh City
Updated on: July 13th, 2023
This version is effective on July 17th, 2023